We can confirm the Yealink devices Corporate Directory is working normally, all handset types are now working as expected. For any other service issues please contact us.
The issue relating to “Corporate directory” only affected Polycom and Yealink handset earlier, Cisco and Softclients were unaffected. As of 12:18 all Polycom devices are now working normally and we continue to investigate the Yealink handsets. A further update will be provided before 3PM.
The issues with call quality, failure and registration issues has been resolved. An issue remains on the Corporate directory lookups failing, the phone can display ‘Directory Server not Responding”. Our engineering teams can replicate the issue and are investigating the cause and resolution. A further update will be provided by 1PM or earlier if any… Read more »
Our engineering teams are still actively working to understand the root cause but we have had confirmation from some customers that services have improved after 9:30, while most were positive not all were fully resolved at the time. Our last alert was at 9:55 and we are asking those affected prior to 9:55 to confirm… Read more »
Corporate Directory failing 10:00 – Latest Update – We have engineers dispatched to a site for further investigation, but our monitoring platforms show performance has improved since 9:30AM and we are asking for confirmation from customers the service has improved. Further updates will be give within an hour or when more information is know. ————————————————————————————————————————————… Read more »
From James Rochester, Business Development Executive, Gamma Horizon Once again Gamma would like to apologise for the service issues we saw yesterday. What follows is a brief statement on what we saw, what we did, the impact on customers and what have done since and are doing. We have previously seen good stability across this platform,… Read more »
Once again Gamma would like to apologise for the service issues we saw yesterday. What follows is a brief statement on what we saw, what we did, the impact on customers and what have done since and are doing. A recording of the conference call held by CEO Andrew Taylor and COO Andy Morris at 09:30on… Read more »
We have completed remaining changes to the Horizon network and we have seen normal service and traffic levels resume as of 17:48. For any customers with ongoing issues we kindly request they reboot their Horizon handsets, for any ongoing issues please contact the relevant support team for further diagnostics. There are reports of Horizon Portal… Read more »
We have now monitored a marked change in the recovery progress, following a configuration change to our SBCs, which has further stabilised the Horizon service. We are receiving reports from customers that handsets are registering and inbound and outbound calls are being made successfully. The recovery is still underway, however and a further update will… Read more »
The issues with registration continues to improve and is a good indicator that the Horizon platform is stabilising, although not completely resolved for all customers. Some registered handsets are not fully operational and although now registered could be unresponsive, or have audio issues on calls. Our teams continue to investigate all options to restore full… Read more »